Hallswood Animal Sanctuary Privacy Policy

Last updated on 29 July 2024

This Privacy Policy explains how we deal with and use the personal data that we collect from you when you interact with us. By using our website or by providing us with your personal information you are agreeing to this Privacy Policy.

We have published this Privacy Policy to help you understand:

How and why we collect information from you
Who we share your information with, why, and on what basis
What your rights are

Please check this page regularly as we may update our Privacy Policy from time to time, without notice to you.

Who is responsible for managing your information?

This website is owned, operated, and maintained by:

Hallswood Animal Sanctuary
Shortthorn Road
Stratton Strawless
Norfolk

NR10 5NU

What information do we collect?

We collect personal information that you provide to us for a nominated purpose, which may include and not be limited to name; address; telephone number; email address; date of birth; medical conditions; photos; videos; donation payment details; and next of kin information.

How do we use your information?

The information you provide may be used in several ways, for example:

To enable us to respond to an animal in need of help
To enable us to assess your application for adopting, fostering or rehoming an animal
To enable us to provide you with details or information that you have requested including but not limited to donating, community fundraising, volunteering, recycling, rehoming an animal, and participating in events
To enable us to communicate with you regarding our activities and operations
To enable us to process your online purchases
To enable us to conduct reviews and statistical analysis of our services

How do we manage your information?

We are committed to taking such steps as are reasonable in the circumstances to protect the personal data we hold from misuse, interference, loss from unauthorised access, modification or disclosure.

We will take reasonable steps to ensure the protection of data and have put in place physical, electronic and managerial procedures.

No method of electronic data transmission is 100% secure. We cannot ensure or warrant the security of any information you transmit to us electronically, and you do so at your own risk.

This website contains links to other websites of interest. We do not have any control over third party websites and we cannot be responsible for the protection and privacy of any information that you provide whilst visiting third party websites. Third party websites are not governed by the Hallswood Animal Sanctuary Privacy Policy and you should exercise caution and review their privacy statements.

Who might we share your information with?

To provide you with the services that we offer, we may share your information with our service providers. We only provide the information they need to fulfil their specific services and examples of the kind of third parties we work with include:

IT companies who support our website and other business systems
Social media organisations eg Facebook and Instagram to tell you about our latest news whilst you are browsing the internet (subject to your marketing consent and/or your acceptance of cookies on our website)
Veterinary practices and microchip companies

We only transfer your personal data to service providers where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of your data.

We may also disclose your personal data without your permission in connection with any prospective legal proceedings to establish, exercise or defend our legal rights.

On what legal basis will we process your information?

We will always process your personal information on lawful grounds, including the following:

If you report an animal in need of help, we will use the details that you provide to assist us in rescuing the animal
If you make an application to foster, adopt or rehome an animal, we will use the details that you provide to evaluate and, if applicable, process your application
If you make an application to volunteer, we will use the details that you provide to assess and, if applicable, process your application

Your rights

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. You can request a copy of the personal information we store through a Subject Access Request. Please email hallswoodmarketing@gmail.com to request this.

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below:

Data Controller

Hallswood Animal Sanctuary

Shortthorn Road

Stratton Strawless

Norfolk

NR10 5NU

How long do we keep your personal data?

When we collect and/or process your personal data we will only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be completely deleted or anonymised so that it can be used in a non-identifiable way for statistical analysis and future business planning.

Making a complaint

If you feel that your data has not been handled correctly or you are unhappy with our response to any requests regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk | tel: 0303 123 1113).

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection officer in your country.

Cookies are small text files which are sent from a website and stored on your computer or other device by your browser when you visit a website. Cookies help browsers navigate through a website and might be used for the following purposes:

To enable certain website functions
To provide website analytics
To store your preferences
To enable ad delivery and behavioural advertising

Cookies allow websites to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies in no way give us access to your computer or anything about you, other than the data you choose to share with us. You can choose to accept, decline, or disable cookies.

The following are examples of some of the third party cookies that you might encounter on this website:

This website was built using the Wix web development platform and cookies are implemented in every site built using Wix.

Google Analytics helps us understand how our website is being used and may track such things as how long you spend on our website and the pages that you visit. By enabling us to monitor your activity, Google Analytics helps us to provide you with a better website experience and assists us in producing engaging content.

We also use social media buttons and/or plugins on our website that allow you to connect with your social network in various ways. For these to work social media sites will set cookies through our website which may be used to enhance your profile on their website or contribute to the data they hold for various purposes outlined in their respective privacy policies.

If you wish to disable cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this please visit the help pages of your browser.

Please note that if you delete cookies or do not accept them you might not be able to use all the features that we offer on our website; you may not be able to store your preferences; and some of our pages might not display properly.